ORDER PROCESSING

All orders placed on denimtears.com are processed Monday-Friday and shipped within 1-3 business days from the time of purchase. Excluding major holidays and weekends.

Once your order is shipped, you will receive an email with your tracking information.

If you select expedited shipping, this shipping method will not go into effect until your package has been picked up by the courier.

Once an order leaves our fulfillment center, the courier service becomes responsible for the delivery.

Please make sure your Shipping Address is correct before placing your order. If your package is returned to our shipping facility by UPS due to an incorrect/invalid address, your order will be automatically restocked and refunded.

USA SHIPPING

We offer the following shipping rates to US customers:

Flat Rate: 15 USD

Flat Rate (Signature Required): 19 USD

For your protection and to prevent package theft, we do recommend opting in for Order Protection.

LOCAL PICKUP

Why choose local pickup?

We're working with UPS to offer a more convenient and secure way to receive your order. The UPS Access Point service allows you to pick up your order from a nearby business. (UPS stores, CVS Pharmacy, etc.)

Don't miss your package
Stored securely for pick up at your convenience, with many locations open 24/7
This option reduces your carbon footprint
A simple process during checkout
Avoid package theft

How does it work?

During checkout on our website, choose the Access Point pickup option and select a nearby Access Point location.

You'll receive all of the standard shipping notifications along the way and a final email when your order is ready to be picked up at the AP location. (government ID required for pick up)

The opening hours of the Access Point location will be displayed at the time of selection and will also be displayed in your pickup email.

INTERNATIONAL SHIPPING

We offer the following shipping rates to international customers:

Flat Rate: DHL Express 20 USD

INTERNATIONAL ORDER PROCESSING, DUTIES AND TAXES

Please note we cannot make any address changes or updates to international order once they have been placed, even if tracking has not been generated.

International orders will be subject to:

Global-E’s Terms and Conditions and Privacy Policy. This will be presented to you at checkout.

Global-E will act as the seller of record for these orders.

Payment of duties at checkout through Global E covers the following:

The stated fees at the time of checkout which includes Customs duties/taxes. (Duties and taxes are non-refundable)

The payment of stated fees at the time of checkout (Customs duties/taxes)

ORDER PROTECTION

What is Order Protection?

OrderProtection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items.

If something goes wrong during shipping, you can quickly file a claim in a few clicks.

You'll receive a refund or reshipment if your claim is approved.

To protect your order, make sure Order Protection is toggled on in your cart.

How do I purchase Order Protection?

In your cart, there is a toggle to turn Order Protection on or off. Turn on Order Protection to purchase protection for your order! If you have protection turned on, you will see it appear as a line item during checkout.

How do I file a claim with Order Protection?

Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased Order Protection when placing your order.

What does Order Protection cover?

OrderProtection.com covers your order for loss, damage, theft, wrong items, defective items and missing items.

How long does it take for my claim to get resolved?

You’ll typically get a response within an hour, and most claims are resolved that same day. OrderProtection.com has 24/7 support staff so you can expect responses and communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.

If you chose not to purchase Order Protection at checkout, and you have an issue with your order, you’ll need to contact our customer service team. You can contact us HERE.

How long do I have to make a claim?

You can submit a claim 30 - 45 days from the date you placed your order depending on the claim type.

DISCLAIMER

If you used a web proxy to purchase your order, we are not responsible for any mistakes or issues associated with your order. Including but not limited to — overbuying, wrong item purchased, incorrect shipping address or contact name.

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