Refund Policy

← Back to Policies

 

Once an order has been placed and begins processing at our fulfillment center, adjustments or cancellations cannot be made. Please double check that you selected the correct items you want to purchase and all shipping and billing information is correct before placing your order. 

RETURNS/EXCHANGES

We will accept a return for online store credit or exchange only. You can make a request up to 14 days after your order receives a tracking number. After 14 days, a return request will not be accepted. 

Items must be returned in perfect, unworn condition in the original packaging. Returns must be shipped within 5 days of the return/exchange initiation.

You will not be credited the original cost of shipping. Unless you are processing an exchange, $8 will be deducted from your store credit for return shipping. We are not responsible for reimbursement or compensation of returned packages that are lost in transit.

Items not eligible for return include but are not limited to: ALL Cotton Wreath Items, Hats, Jewelry, Socks, Undergarments, Special Collaboration items, Preorder items ***and will be noted on the product page***

Return for Store Credit

Once your return is received and inspected, please allow 5 business days for your store credit to be issued. Store credits will exclude original shipping costs and an $8 processing fee will be deducted. 

Return for Exchange

Once your return is received and inspected, please allow 5 business days for your exchange to be processed. If the item you requested to exchange is out of stock, a store credit will be issued as an alternative. 

Visit our self service returns portals below:

  • Domestic (USA); Visit our Returns Portal HERE.
  • International (Global-E); Visit our Returns Portal HERE.

*Domestic Returns are free when you use our pre-paid returns shipping label upon review.

*International (Global-E) Returns are charged a flat rate when you use our pre-paid returns shipping label.

DISCLAIMER

Frequent returns or unusual patterns/activity will be flagged. If we notice that our return policy is being abused or we identify an unusual pattern/activity we may cancel or refuse current, future orders and returns.

If you used a web proxy to purchase your order, we are not responsible for any mistakes or issues associated with your order. Including but not limited to — overbuying, wrong item purchased, incorrect shipping address or contact name.